Contact, Ordering and Return Information

Track Your Order Please have your order number available.	General Inquires, Ordering and Customer Service Monday - Thursday: 8:00 am - 6:30 pm Friday: 8:00 am - 5:30 pm Eastern Time USA 1-800-572-2194 USA & Canada info@displays2go.com
	Customized Artwork If you have questions about products that offer custom printed artwork this is the group for you. 1-855-868-7003 USA & Canada artproducts@displays2go.com Monday - Thursday: 8:00 am - 6:30 pm Friday: 8:00 am - 5:30 pm Eastern Time USA	Digital Signage Media Players & Monitors For your digital signage product questions. For other products, including TV mounting brackets and stands, please use our general inquiry number above. digitalsignagesupport@displays2go.com Monday - Friday: 8:00 am - 4:30 pm Eastern Time USA
	Business Office 1-401-247-0333 Fax: 1-401-247-0392 New Suppliers & Vendors: gtpatton@gmail.com Displays2go 55 Broadcommon Road Bristol, RI 02809, USA Google Map

• Most items on Displays2go.com are in stock and available for immediate shipping.
• Most orders will ship FedEx or UPS however some items require freight/pallet shipment.
• Internet and catalog pricing is subject to change without prior notice.
• For products with case packs, a $10.00 handling fee is added to orders if the quantity ordered is not a complete case.
• Shipping estimates can be obtained by placing your items in the shopping cart and proceeding as if you were prepared to purchase the items. Your order is not actually placed until you enter your payment information & click "submit". Prior to the payment method page, all of the available shipping options and costs will be displayed for you to choose. If you do not want to proceed with the order, you can click your "back" button, or if you are prepared to continue with your order you can select your shipping method and click "continue". If no shipping costs appear you will need to contact customer service for a quote.
  Please note: Shipping costs are subject to review and change prior to shipment. You will be contacted if additional charges apply.
• We ship only to US States and Canada
  For delivery outside of these regions, a freight forwarder and payment by wire transfer is required.
  • Orders shipping to freight forwarders must be placed over the phone and paid in full by wire transfer. We do not accept orders shipping to freight forwarders paid by credit card
  • Displays2go is not responsible for any damage that occurs after delivery to the freight forwarder
  • We reserve the right to refuse sale of any fragile items knowingly being exported
  • Displays2go will provide a commercial invoice, but must not be listed as the Shipper or Exporter of Record on any export documentation
  To place an order shipping to a freight forwarder or for more information, please call us at 1-800-572-2194.

• Orders must be received before 1pm Eastern Time US on a business day
• All items on the order must be in-stock
• All items on the order must NOT have a lead time (see product page(s))
• Same day shipping is not offered on weekends, holidays or other posted closings

• All lead times are in business days and do not include weekends, holidays or scheduled closings
  Unless otherwise noted, orders are processed Monday through Friday. We do NOT ship on Saturday
• Holidays and scheduled closings are posted approximately 7-10 days in advance of the closing
• Lead times do not include shipping transit time
• Orders received before 1pm Eastern Time US will begin being processed the same business day
• Orders received after 1pm Eastern Time US or on non business days will begin being processed the next business day
• Lead time begins on the first day the order is processed.
  • Artwork Orders: Lead time for orders that require artwork do not being until the proof and/or artwork has been approved.
    Please see the product page for more information about the artwork submission process.
• George Patton Associates, Inc. Is in the Eastern Time Zone of the United Stated (EST & EDT)
  We observe Daylight Saving Time in accordance with the United States daylight saving time schedule

• Open and inspect all packages for damage immediately upon delivery.
• For Freight Shipments: Note any damage to the packaging on the bill of lading before the driver leaves.
• If product damage is found or suspected:
  • Save ALL packing materials. This includes inner and outer boxes and all packing materials.
  • If possible take pictures of the damaged product and packaging.
  • Notify us within five (5) business days of delivery
• Due to the limited time frame for us to file a claim for shipping damage,
  Any damage not reported within five (5) business days of delivery becomes the responsibility of the customer.

1. Visa, MasterCard & American Express credit cards.
2. Existing Net 30 accounts. More Info
   • To establish a Net 30 account with Displays2go, please call Customer Service at 1-800-572-2194 before ordering. An initial order of $500 and an extensive credit check is required. Net 30 accounts are offered on a limited basis and generally require 5-7 business days for approval. The approval process will delay the processing and shipping of your initial order.
3. Prepay by Check or Money Order - Phone/Fax Orders Only
4. Google Checkout - Complete your Displays2go order using Google Checkout. What is Google Checkout?

• Returns on stock items are accepted within 30 days of delivery.
• All returns are subject to a 20% inspection, re-boxing and re-stocking fee. Why is there a restocking fee?
• All returned items must be repacked and returned in their original packaging for protection.
• The customer is responsible for any damage that occurs during return shipment.
  Packages being returned should be insured by you for your protection.
• Return merchandise received damaged will not be credited.
• Customers are responsible for the initial shipping cost and all return shipping costs.
  No credits are issued on shipping costs.
• Absolutely no returns accepted on custom displays and customized products, including orders with custom text, imprinting or graphics.

Our W9 form is available for download here as a PDF document: Displays2go W9 Form (Right Click "Save As")

We prefer that our customers place orders on our website or call us to order. When orders are placed through these methods, we are comfortable that our customers know what to expect in regards to lead times, shipping charges and other pertinent information. We also understand that certain institutions only use purchase orders. It's never a problem for us to reference your PO number on our orders. You may enter that number in the notes field on our website, or give it to the Customer Service Specialist at our 800 number when placing your order.

If you are unable to order online or by phone, you may fax your order to us. There are strict guidelines that, if not followed will result in our inability to process your PO without delay and further correspondence.

• Existing Net 30 accounts must state NET 30 TERMS on the purchase orders. If you do not already have an established account please reference that you are "REQUESTING NET 30 TERMS" on your purchase order. To establish a Net 30 account with Displays2go, please call Customer Service at 1-800-572-2194. An initial order of $500 and an extensive credit check is required. Net 30 accounts are offered on a limited basis and generally require 5-7 business days for approval. The approval process will delay the processing and shipping of your initial order.
• No PO's with a "Shipping Method" of FOB destination or "Collect" will be accepted.
  • The Shipping Method on your order must state "Prepay and Bill". You are responsible for shipping charges.
  • If you would like to know your ship cost ahead of time you will need to place your order on the web or by phone at our 800-number.
  • Sorry, we do not provide copies of Bill of Lading or shipping invoices.
• We cannot process orders with missing information. The following is required:
  • Company Name
  • Contact First and Last Name
  • Billing Address
  • Shipping Address (no PO Box or APO's accepted for "Ship To" addresses)
  • Valid phone and fax numbers
  • Contact Email address
  • Our product SKU numbers, Quantity, and current price from our website
  • Any pre-quoted shipping charge if applicable
• Please do not send credit card information by fax (or e-mail). We cannot guarantee the protection of your information during transfer through these mediums.
• We cannot be held responsible for faxed orders not received on our end.
• We do not guarantee or confirm any predetermined ship dates on faxed orders. If your order is time sensitive, we highly recommend that you phone in your order at our 800-number instead of faxing.
• If you have placed an order on our website or phoned in your order at our 800-number, please do not send a faxed confirmation! We cannot be responsible for the duplication of orders.
• We do not participate in eVa, ASI or any other discount programs.

We have never been a merchant middleman and do not discount off of our published pricing. The exception to this policy is only large catalogers who have a proven national circulation, place large quantity orders, and understand our history and business paradigm well. We sell direct to all end users. The Displays2go name and product line is prevalent over the internet and our catalog circulation widespread. Our choice to not resell products in small quantities at a discount is based on our history and business model. The fact that we market direct in all industries distinguishes us from many display wholesalers who do not sell direct to end users. Please do not request or submit information for discounted or special pricing on any product and quantity where we have a published price, as that will also be your price. We do maintain a section of closeout items that many resellers may be interested in browsing.