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Customer Review for GCH5724BK

4 / 5
Floor Stand Rotating 5 X 7 Card Display Rack
on Verified Purchase
Ordered two of these, one had slight damage as far as bent card holders. Able to straighten out without damaging the rack. The second rack had the welds for one of the holders broken and it was separated from the rack and laying in the bottom of the box. a couple of the other holders again bent. No damage to the shipping boxes. Talk to Jo in customer service as soon as I noticed the damage and a second rack was sent out to replace the damaged rack. Again some of the card holders were bent, but able to be straightened out. The bases were received in good shape and the base was not replaced. The quality of these racks do not equal the durability of the 12 card counter top racks, metal seems not as thick. Will have to think long and hard before ordering this rack again! Assembly went smoothly although you will want a pair of pliers or something for bending the cotter pin!

Comments (3)
We're very sorry to hear about these quality issues, Andrew. This is certainly not up to our standards and we'd hate to see you settle for a damaged product. A customer care specialist will be following up. We are confident we can make this right for you. Our apologies again.

Posted 2 years ago by Displays2go

After posting this review, I heard from a customer care rep Jennifer M and we discussed the issue on this item and she thanked me for my input. Nice to deal with a company that still knows what customer service is. Thank you!

Posted 2 years ago by Andrew B.

We're so glad to hear that our customer care team was able to get this rectified for you and to your satisfaction. We truly mean it when we say that our customers are our best door to improving! Without your feedback, we'd be taking shots in the dark and so we value your insight tremendously!

Posted 2 years ago by Displays2go

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