Customer Review for MEDCWST0M

2 / 5
First time buyer looking for a new supplier
on Verified Purchase
We bought (3) of these computer carts. The customer service was great as well as the tracking. When the units arrived, the boxes looked to be in good shape. Upon opening all 3 of the box sets, EVERY computer cart had noticeable defects. One of the carts was so badly damaged it could not be used. I promptly called in and the staff sent me another out. The replacement I received also had minor dents but rather than wait again for another, I took it to my maintenance department and they were able to get the metal straightened out for me. I checked the packaging and the boxes were intact 100% with no dents and plenty of packing material. To my eye, We feel that the carts were boxed up as we received them. If we would not had been in such a rush for them to deploy out, more than likely I would have returned them all for a full refund. With the price we paid, we expected for the carts to be flawless. Not so much.

Comments (1)
We're very sorry to hear that your products arrived this way, Ken. That is just not acceptable and we would like to help you find a better solution. A customer care specialist will be reaching out to see if we can assist in any way. We've also passed this feedback along to our product team for immediate review. We appreciate that you shared this with us as we are constantly aiming to improve in all areas and this type of insight directly helps in those efforts.

Posted one year ago by Displays2go


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