Customer Review for PFHS811W3M

2 / 5
Joy Short Lived
on Verified Purchase
Ordered 31 of these frames for year end employee safety awards. I was thrilled to find them online (trying to find 31 of the same exact frames in decent condition at Walmart is a nightmare) - - and they arrived fast and in good condition (no broken glass). However, upon opening them it was evident the quality wasn't great. Scratched particle board painted to resemble wood. Dusty. Several (at least 5) broke apart as I was placing the award in the frame. Have had one employee tell me theirs broke after taking it home :( They were fairly cheap so I suppose "you get what you pay for" but we were disappointed.
Comments (1)
Reid Companies, we are so sorry to hear that these frames were not of the quality you should come to expect. We take pride in the quality of our products, and our development team is always working to use customer feedback to implement improvements. Receiving an award or recognition is a big deal, and we understand the disappointment that one might have if their award breaks. We wouldn't want you or your employees to settle for a damaged product, and we'll have our customer care team reach out shortly to provide a solution. Thank you for bringing this to our attention.

Posted 11 months ago by Displays2go

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