Customer Review for CY4060BLKTY

1 / 5
Long Wait for Damaged Frame
on Verified Purchase
I ordered the frame which had to be delivered freight (via SAIA) straight to my customer. When I checked the tracking number a week in, it stated that they were waiting to make an appointment for delivery which I was not made aware of when I placed the order. So it seemed to be delayed without my knowledge, and it took 2 weeks to be delivered. When the frame was finally delivered, my customer called me immediately to let me know that the package was completely destroyed and literally all pieces of the frame were bent and damaged and not usable. They also informed me that the SAIA delivery driver was completely unprofessional and rude to them. So, needless to say, my customer has had to wait 2 weeks for a frame they can't even use, and now have to wait who knows how much longer for it to be replaced. I need to this to be resolved ASAP as we've made a bad impression on my first time customer.

Comments (1)
Micah, we sincerely apologize for the delay you experience with your order, and we're so sorry that this sidewalk sign was delivered to your customer in such poor condition. This is not the customer experience we strive to deliver, nor is it reflective of who we are as a company. We would like the chance to make this right for you, and we'll have a customer care specialist follow up with you shortly to assist. Thank you for bringing this to our attention.

Posted 9 months ago by Displays2go


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