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Customer Review for UVPRBRTBL1

1 / 5
Avoid product - Poor quality control - issues with production
on Verified Purchase
Brilliant product concept but unfortunately, amazingly poor execution on the part of Displays2go printing department. It took more than 30 days to finally receive what is now another issue with the product. Initially, they printed the graphics UPSIDE DOWN! So it was printed and packed without any review apparently. I even signed off on a proof before it went to printing. Okay, human error... I get it. Upon notification of the problem and pictures of the defect sent in by email, I was assured that they would “expedite” the replacement. I called a week later and it had not even been re-printed! Again was assured they would send out ASAP, about a week and a half later I get the re-print. Re-print was very poorly packaged and resulted in permanent defective bending of the insert. Sad state of affairs.

Comments (1)
Kelsey, we sincerely apologize for the issues you experienced with your recent order. We completely understand your frustration as this is not the quality we strive to deliver, nor is it reflective of who we are as a company. We've sent your review along to our team to investigate what went wrong during the printing process, and we'll have a customer care specialist follow up shortly to see how we can best assist. Thank you for bringing this to our attention.

Posted 2 years ago by Displays2go


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