Customer Review for MRCLT72BK

4 / 5
Great Counter top
on Verified Purchase
My experience overall was good. However, when I had questions about ordering, no appeared to be on the same page. I would receive 3-4 different answers. I was told that my concerns would be logged into the computer so others could benefit from this. I had to repeat the same thing every time I called. Adam on the other hand, was most helpful. To avoid shipping charges, I drove to Fall River from NH, which was uneventful. Assembly was very simple a i was used to this from other companies. That said, The written directions were horrendous! If you do not know what yo are doing, it will become your worst nightmare!. It took me inside two hours with one other person helping. Solid piece and it glides nicely across the floor. I would love to give it 5 stars, but the directions are the worst and customer service needs to be more consistent and on the same page.

Comments (1)
Jeff, thank you so much for taking the time to share your feedback with us. While we're happy to hear that you're satisfied with the product itself, we regret that the instructions were difficult to follow and that you did not have an initially smooth experience with our customer care team. We always strive to back our products with helpful resources and excellent support, and we appreciate your input as it will allow us to improve upon these processes. Thank you again for your feedback. We hope you'll shop with us again soon!

Posted 3 months ago by Displays2go


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