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Customer Review for TDCBRBKBK

2 / 5
Great Item, Needs Better Protection
on Verified Purchase
Tried 3 times to get a pair of these that weren't dinged and scuffed during shipping. The very sturdy shipping case just doesn't have enough padding to prevent the item from banging against itself during shipping. (The velcro strap just doesn't do it.) I believe Displays2Go did inspect the second round before sending and these counters probably were fine when they left, but by the time they reached me they were a mess. I asked for the third and final set to have layers of thin sheet foam placed between each "accordion" shelf but that was not done. So again, they arrived damaged. Displays2Go's customer service was great and I did get a 15% discount after three failed attempts, but would rather just have a nice looking set to use at tradeshows.
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Comments (1)
Heidi, thank you so much for taking the time to share your feedback with us. We sincerely apologize that your portable counter arrived in poor condition and we appreciate your patience and understanding as our team provided replacements for you. We'll certainly send your feedback along to our product team to see how we can improve the packaging and prevent damage with future orders. Thank you for bringing this to our attention.

Posted one year ago by Displays2go

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