Customer Review for STMATCASE

1 / 5
No, no, no
on Verified Purchase
I wish I'd seen the other review before my purchase. First transport on a direct flight the zipper broke, the seam pulled away completely, and the retractable handle bent. I found a heap of fabric and floor tiles when I went to retrieve the bag from the oversize baggage claim. I would steer clear of this product, even if not checking it on a plane, the quality isn't good enough.
Customer Photo 1Customer Photo 2

Comments (2)
Meghan, we are so sorry that you experienced difficulties with this carrying bag. This is not the quality we strive to deliver, nor is it reflective of who we are as a company. We've passed your concerns and photos along to our product team to see how this can be improved, and we'll have a customer care specialist follow up with you shortly to assist. Thank you so much for bringing this to our attention. We appreciate your feedback.

Posted 4 months ago by Displays2go


Meghan, our product team has advised that this bag is not suitable for shipping or luggage. We only recommend using this as a carry-on bag if you're traveling to-and-from the show in your own vehicle. We apologize for the confusion and regret any inconvenience this may have caused.

Posted 4 months ago by Displays2go


Adding to cart...