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Customer Review for DPFWHM2243

1 / 5
You Will Likely be Disappointed
on Verified Purchase
Bought the large digital display as a gift, was delivered with several, what appeared to be stress cracks down the sides of the frame. Company sent replacement at no cost, Quality of product has a "cheap feel". Made of low quality plastic, remote control is "cheaply made". Instruction manual is very poorly written, appears to be written by an "English is a second language" organization and not much help, does not provide adequate information to use all the features without a long trial and error trial period. As is goes from picture to picture, it stops at some photo's and doesn't restart.....haven't figured out how to resolve this matter as of yet. The good news is that the Customer Service is superb, very professional. If they are just half as good as they were resending a new frame, due to the cracked glass, I may be in good shape. Keeping my fingers crossed. For the expense, I would have expected a better quality likely will too.

Comments (1)
Mike, thank you for taking the time to share your feedback with us. We sincerely apologize that your frame initially arrived damaged, and regret that the quality of the product did not meet your expectations. We appreciate your input regarding the instructions and ease-of-use, and have passed these concerns along to our product team to review for improvements. A customer care specialist follow up with you shortly in case there's anything we can do to further assist. Thank you for your feedback.

Posted 2 months ago by Displays2go

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