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Customer Review for TVSVM31NS

3 / 5
Poor Instructions
on Verified Purchase
The TV stand looks great. The instructions need help. Specifically: (1)On the installation display sheet No 2 says "front side with these four holes." That is incorrect. The six holes that receive the shelf bracket must be in the front. The four holes are for the cable guides in the back. (2)the plastic packages with the bolts, washers etc need to be identified to match the parts list. There are no markings on the bolts to determine which is the correct size. (3)There are numerous extra bolts - what are those for? (4)The two vertical long brackets that screw on to the TV need to be shown as sliding over part item No. 3 and attaching via the little bolts on the bottom of the brackets. I called your office with these questions and the response was "I don't know" The gal said she would forward these questions to the warehouse and someone would call - didn't happen. Who knows if I put this thing together correctly on not?

Comments (1)
We are very sorry to hear that you are having this experience, Bruce. We understand your frustration as this is not the experience we strive for. We would like the opportunity to turn this experience around. Our customer care team will reach out to assist you.

Posted 3 months ago by Displays2go


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