Customer Review for ESC10478SV
Extremely frustrating experience with delivery. Very poor treatment by ABF, the freight company.
Delivery process has been a fiasco. My husband and I paid for premier service but freight company, ABF, had wrong delivery instructions. We called to fix the issue and arranged for 2nd delivery. We couldn't accept delivery given item was damaged. Displays2go shipped replacement asap. After not hearing from ABF, called Kathy, customer service rep, who informed the item won't be delivered given liability concerns, further suggesting I pick it up at their warehouse myself! Kathy, unable to understand my frustration, proceeded to hang up on me. Tina, freight manager from Displays2go, is terrific and fixing the issue however we are hesitant to purchase through Displays2go in the future given experience with delivery.