Customer Review for BFE6BK

1 / 5
on Verified Purchase
- Peg holes were not even drilled out making the easel useless for displaying frames - Screws for hinges were stripped out - Easel is more vertical and not as angled as the pictures show. - Cheap Metal hinges easily brake when opened. Company offered: "We can offer you to a refund of the product cost, all that you would have to do is either pay the shipping directly." If I decided to keep the easels I was offered: "Would you be willing to accept a partial refund on the one unit of $15.25 which would be a 25% refund?" A couple days later I noticed the peg holes not even drilled out and stated more displeasure. It has been four days since and I have not received a response. Instead I was asked to review.
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Comments (1)
Kevin, we are so sorry that this easel arrived in such poor condition, and that our customer care team did not provide a satisfactory solution. We completely understand your frustration as this is not the experience we strive to deliver, nor is it reflective of who we are as a company. We'll have our customer care team reach out to you shortly to provide a solution. Thank you. for bringing this to our attention.

Posted 2 years ago by Displays2go

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