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Customer Review for TSCASE5328

2 / 5
Great Case, Except...
on Verified Purchase
We got a couple of these for shipping and dragging along to conferences. We stuff it with our display material. We have one issue with the case. The straps. The plastic buckles that are part of the straps break and when that happens during shipping we had a disaster. Worse yet, Displays2Go isn't of much help. They don't have replacement straps.I asked if they would contact the manufacturer, but I got a "No". Customer service's solution was to buy another case! Otherwise, its a perfectly fine case.

Comments (1)
Tim, thank you for taking the time to share your feedback with us. While we're glad that you like the case itself, we're sorry to hear that the buckles were damaged and replacements were unavailable. We've sent your thoughts along to our the appropriate teams, and we'll have a customer care specialist follow up in case there's anything we can do to further assist. Please note that this product is only recommended for storage or carry-on travel, and should not be used as a shipping case. For a heavy-duty case that is built to withstand shipping, we would recommend [TEPCASE](https://www.displays2go.com/P-36334/Case-Counter-Resists-Damage-During-Shipping-Hard-Molded-Polyethylene-Build). Thank you for your feedback!

Posted 2 years ago by Displays2go

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