Customer Review for GCH5716CWT
ups and downs
the plastic base is quite difficult to attach to the center pole. One was a challenge to assemble, but assembled w/o issue, the other base was cracked at the entry point of the pole on the base. The company replaced the item without hesitation and at no cost and it arrived over packaged and protected within 2 business days! great customer service. Thank you Upon assembling the replacement base to the pole, this base split at the entry point of the pole. (In the exact same area as the first base). not sure if the problem lies in the ridges inside the base entry point, or if the pole is just too large. There are no directions as to which end to insert, ( if it matters) or suggestions on how to best assemble these two pieces. I do feel that "the splitting" is a defect in the product, but I am keeping it, as it is still functional for now.