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Customer Review for LPGPCRTB1H

1 / 5
Monitor Neck Failed in 3 months with zero use - and D2G won't Warranty.
on Verified Purchase
Purchased this monitor Display 12/2018 and the Neck of the Monitor Mount Snapped right off(3/2019) dropping my monitor onto the keyboard and keyboard tray (See Photos). This is for a Data Center that we haven't moved into yet so this just sits in the corner until we actually rack equipment. The Unit Displayed in the photos is NOT the one they send you and per their Customer Service Rep, the Website has an old photo. D2G informed me that they won't warranty anything after 30 days and take no responsibility for the lack of quality in the product or for the inaccurate photo online. A Replacement part is probably $5 at their cost as you can buy wall mount brackets similar to the neck/mount for $13 on amazon. The Product Quality plus the sheer lack of any level of customer service when they are aware of an issue, along with Misleading photos on their website leads me to believe this is not a quality company and their products shouldn't be trusted. Especially not with this one.
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Comments (1)
Keith, we are so sorry that this TV stand broke unexpectedly and that the unit displayed in the photos did not match what you received. We completely understand your frustration as this is not the quality that we strive to deliver, nor is it reflective of who we are as a company. Integrity is very important to us, and we strive to provide images and descriptions that are true to our products so our customers know exactly what to expect with their order, and we regret that this was not the case with this TV stand. While we do not offer a warranty on this product, we would like to do our best to rectify the situation, and we'll have our customer care team reach out to you shortly to assist. We always appreciate our customers' feedback as we use it constantly in order to improve our products and our processes to better meet their needs. Thank you for bringing this to our attention.

Posted 3 years ago by Displays2go

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