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Customer Review for MRCWR48WH

1 / 5
Awful Customer Service & Delivery
on Verified Purchase
1st off, the shipping fee is absurd. It cost more to ship than the actual item. I chose to **** it up since the other option I was looking at was more expensive in general. The shipping/delivery cost DOES NOT include them bringing it in upon delivery. they literally left it outside of my building, wrapped in plastic wrap, on a palette. I then was responsible for discarding the palette (which had broken pieces of wood hanging off and nails all exposed) I called to ask them if they could accommodate having them bring up the item to my third floor. The woman was so rude, didn’t even attempt to help or pretend to care. I, a female, had to carry up 2 boxes at 121 lbs each, up 4 flights of stairs. By myself. If you offer items like this for sale, you need to offer delivery options. I used this company for the last 5 1/2 years for work, and we order all of our event display items from here, but never again after this experience. We’ve already sourced another company for our company needs.
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Comments (1)
We are so terribly sorry to hear that this has been your experience, Rosalba. We understand your frustration as this is not the experience we strive for. We would like the opportunity to try to turn this experience around. Our customer care team will reach out to try to make this right. We appreciate your patience throughout this process.

Posted 3 years ago by Displays2go

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