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Customer Review for RP8511BK

1 / 5
Frame clamp broke after three months
on Verified Purchase
I purchased this in January and the first one arrived without any threading to attach the two posts. They replaced it, but within a week the mount started to crack around the bolt that goes in to secure it. It was hand tightened so there wasn’t much stress. Then three months in while changing the sign, I opened the left frame clamp and it just snapped off. Contacted customer service and they explained that they do not have a warranty. This is a very expensive product to not at least give some kind of offer for replacement, especially since it was clearly defective. This was only the second or third time I used the frame clamp, which is a normal operation for the product. $80 sign holders should not be this fragile.

Comments (1)
We are very sorry to hear that you had this experience with your sign holder, Sunny. We would like the opportunity to try to make this right. Our customer care team will be in touch with you.

Posted 2 months ago by Displays2go


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