All Customer Reviews For DCFSSBS5P


1 / 5
Okay product but completely useless directions
By Joshua Buster on November 17, 2019 Verified Purchase
One of the screws came without threads. That was far from the most annoying part of putting this together. take the instructions and burn them. 4 pieces of wood are not even mentioned in the instructions. one set of pieces are mislabeled 3 steps are just wrong. I followed the first 4 steps to the best of the ability given problems and arrived at step 5 at that point from studying the parts I saw how it was supposed to go together. I also realized that the holes were so badly done that the alignment was off and putting the ends on after assembling to shelves was impossible. The best path forward was to take everything apart and start over. I did this, and managed to get it together. Some pieces are not drilled as they should be (D). Others are not aligned very well (A and B/C / I/P) and the top and the Back are not mentioned. looks OK (damaged the finish getting the stickers off) displays2go should create their own set of instructions and email that out with orders .
Comments (1)
Joshua, we are truly sorry to hear that you went through this trouble with your book display. Quality and ease of use are what we hope to deliver with each and every one of our products and we hate to see that we didn't deliver that experience in this case. A customer care specialist will be reaching to see if there is anything further we can do to assist. In addition, we have passed along this feedback to our product team to review the product and instructions for improvements. We truly value your insight as we do hope to offer our customers what they need and what they expect and hearing where we can improve is of huge value to us. Thank you for sharing your thoughts and for bringing this to our attention.

Posted 3 months ago by Displays2go



Adding to cart...