Wrong Part Sent & delayed
Ordered this product 04/28/17 & received 05/02/17 in two packages, one is the display stand one is the display, unfortunately they sent me the Wrong screws, and I have made multiple phones calls and emails 05/03/2017 and the answered were very standard and not helpful at all, after several attempts, 05/04/2017 finally a nice lady "Valerie" asked me to re-sent the photos and right the way she spotted the problems which I was mentioned early to your other staff both on the phone & emails, than she went to the technical department and tried to resolved the problem by sending me the Corrected screws, I was mentioned to her that , we need it by the Mother's Day for the replacement screw (05/14/2017) , unfortunately this replacements screw was received by Monday 05/15/2017 (Monday) , that is totally unacceptable and loss the purposes of buying this display for our Promotion for the Mother's Day !
The size of the media substrate recommended was not entirely correct. I had to do a little trimming of the sign I had printed based on the recommended dimensions. Also, the machine that cuts the sign stand at the factory left pieces of plastic that had to be removed in order to slide the sign in. An exact-o knife did the trick. All-in-all, a good sign that works well.