All Customer Reviews For MRCLSC72BK

5 / 5
Challenging to assemble, but awesome functionality!
By Rebecca Ali on March 24, 2019 Verified Purchase
My display arrived fairly quickly and was packaged in several boxes. The delivery truck driver will only unload it from the truck so be prepared to carry the heavy boxes inside yourself. A few days later, I got a few friends together to tackle the assembly. We went step by step and followed the instructions pretty closely. They were harder to follow than Ikea instructions, but not impossible. Unfortunately, there were a few issues with the parts so we had to put the assembly on hold. I contacted displays2go through the live chat and was sent the replacement parts right away. Now that we have the counter installed at the store we absolutely love it. We've had lots of compliments from customers and it has improved our workflow tremendously compared to the setup we had before. If you are good at assembling things and have a decent amount of patience, I think you will really enjoy this display. Oh, also it is VERY heavy. I recommend getting some super sliders in order to shift it around.
Comments (1)
Wow, Rebecca! Your display looks amazing! Thank you so much for taking the time to write such a helpful review and to show off your display all set up! We are grateful for your feedback and will be reviewing the instructions for improvements there. This is why we love reviews so much :) It is insight like yours that helps us to better our process and we appreciate it very much. We wish you tons of success!

Posted yesterday by Displays2go

1 / 5
Arrived damaged
By Sally P. on September 25, 2018 Verified Purchase
I have been waiting a week for my new display cabinet only to have it arrive damaged. The driver told my son it was damaged before he could even take it off the truck thankfully. In the middle of a remodel, and the main piece I have been waiting for arrives damaged. Not happy. However, customer service was very nice and they are sending out another one tomorrow. Now we have to wait another week.
Comments (1)
We're very sorry to hear that your product was compromised during delivery, Sally. We'd like to make sure you are 100% satisfied with your product and will be following up to see if there is anything else we can do to assist. Thank you for letting us know and for giving us the chance to make this right for you.

Posted 6 months ago by Displays2go

1 / 5
Impossible to build.
By Jacob Stahler on April 1, 2018 Verified Purchase
Unless you have 4 people... Are mechanically inclined and can decipher segmented directions where large and heavy pieces are being required to withstand gravity using one 1 inch peg stay away from this. We're going on hour 3 and havent gotten past what you see in the photo. I paid $760 for this if you include shipping and I'm about 45 minutes from throwing it in the trash.
Comments (1)
Hi Jacob, We're so sorry to hear about the frustrating assembly process! One of our customer care specialists will reach out promptly to assist. Hang tight, we're here to help!

Posted 11 months ago by Displays2go

3 / 5
By Jason on September 28, 2017 Verified Purchase
Like others have said, the instructions are bad and don't match up with the included parts. Once you manage to hack it together with whatever you can find, it looks decent when assembled (aside from the light scratching on the top counter it arrived with). Lock on the front case doesn't work well, it adds too much friction to the sliding doors so we left it off. It's OK ish.

1 / 5
Loved the look...BUT
By Robin D. on September 19, 2017 Verified Purchase
Appears we have some missing parts and some incorrect parts and can't seem to get anyone to take care of it!!
Comments (1)
Hi Robin, One of our customer care specialists will reach out to assist. Thank you for your patience!

Posted one year ago by Displays2go

4 / 5
As Advertised
By Joe Schaefer on March 23, 2017 Verified Purchase
Assembly was as expected and product arrived in good condition. No surprises, which is good. We look forward to many years of use.
Comments (1)
Thank you for the feedback, Joe!

Posted 2 years ago by Displays2go

5 / 5
Lovely product
By Lama Bassam on March 22, 2017 Verified Purchase
It is an amazing product when it's put together, very elegant. It takes time to assemble but the result is worth the work Thanks,

1 / 5
horrible delivery
By Jennifer w. on November 17, 2016 Verified Purchase
I really like the item, but I will never order from this company again as Long as they use Estes delivery company. They called to make an appointment, and never showed up, claimed it was over looked. I paid people to unbox and setup the item for nothing because the product never showed. Horrible customer service when I called Estes and spoke with Kim Stanley. Pretty much it turned out to be a very costly order having my business closed for nothing. Thanks DTG.
Comments (1)
We are sorry that you did not have a good recent experience, Jennifer. A customer care representative will reach out to you shortly to address your issue and see what we can do to resolve it.

Posted 2 years ago by Displays2go

3 / 5
Great Cabinet. Instructions for putting it together? TERRIBLE!
By Kelly H. on May 12, 2016 Verified Purchase
Purchased this cabinet for new front counter/cash wrap for my business that I moved into a smaller space. We downsized from 5000 sq. feet to 2000 sq. feet but still needed a counter for our walk in customers. Loved the display case portion of this cash wrap and it had more than enough space for our register, credit card machine, etc. However, the instructions to put it together are TERRIBLE! The photos don't correspond to the parts included, they are dark and difficult to see, never mind read. They could take a lesson from IKEA when it comes to DIY instructions. Directions need to be clear, simple and precise. Very grateful for the you tube video on the website that showed REALLY how to put it together - although the video had its flaws as well. Maybe include in the video how to assemble the drawers that go into the back of the cabinet. It's a very nice functional cabinet, directions are terrible.
Comments (3)
Thank you for your order and feedback. We will certainly share your frustrations with the instructions with our team.

Posted 2 years ago by Displays2go

have the instuctions been updated yet. i want to order but dont have time for a jigsaw puzzle

Posted 2 years ago by tammy s.

Hi Tammy, you can actually view the instructions prior to purchasing this item. They are located under the "Resources" section of this product page as a downloadable PDF file. If you do purchase this product, as the above review states we also have the assembly video to assist as well as a dedicated customer care team, who is available via phone, live chat, or email if you ever have issues with this or any other product.

Posted 2 years ago by Displays2go

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