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All Customer Reviews For TSCTSC1010


1 / 5
Bottom of Case and Handle Broke on First Use
By Samantha S. on October 25, 2019 Verified Purchase
A foot on the bottom of the case punched through the bottom on the first use. The handle also loosened considerably and is on the edge of detaching completely. This is all from the first shipment and use of this case.
Comments (1)
Samantha, we are so sorry that you're experiencing difficulties with this case. We've passed these concerns along to our product team, and we'll have a customer care specialist follow up with you shortly to assist. Thank you for your feedback.

Posted one year ago by Displays2go



1 / 5
Wheel Broke with First Use
By Kathryn on June 24, 2019 Verified Purchase
Very excited to receive this product since we have the floor tiles but the wheel broke on the first use! We didn't even ship it--just wheeled it to our car and it broke. Very disappointed.
Comments (1)
Kathryn, we are so sorry that this case did not meet your expectations. We would like the chance to rectify this situation for you, and we'll have our customer care team reach out to assist. Thank you for bringing this to our attention.

Posted one year ago by Displays2go



2 / 5
Not constructed well
By Dawn Matton on February 18, 2019 Verified Purchase
We purchased the floor tiles and the carry case to easily transport the tiles. Within one use, the wheels on the cart broke. When I spoke with customer service, there was nothing they could do.... it had been over 30 days. I can't control WHEN we use the case and tiles. I would certainly have hoped that the case would have held up for more than ONE use.
Comments (2)
Dawn, thank you so much for taking the time to share your feedback. We sincerely apologize that the wheels on this carrying case broke after one use and that you were unable to return the case due to our return policy. This is not the quality or experience that we strive to deliver, nor is it reflective of who we are as a company. We would like the chance to rectify this situation for you, and we'll have our customer care team reach out to assist. Thank you for bringing this to our attention.

Posted one year ago by Displays2go


So a similar thing happened to me. One of the wheels broke off after the second use - 45 days after purchase. I called them and mentioned the above comment and their response is still after 30 days they cannot do anything for you.

Posted one year ago by John C.



2 / 5
TSCTSC1010
By AGF Mfg on December 18, 2017 Verified Purchase
Both cases arrived damaged. One with minor ding, the other with slightly more extensive damage around the extendable handle which would eventually affect case portability. Customer Service was great in dealing with issues.
Comments (1)
We're so sorry to hear your cases arrived damaged. If our customer care specialists can be of further assistance, please do not hesitate to reach out to us via phone, email, or chat--we're always happy to help!

Posted 2 years ago by Displays2go



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