Bottom of Case and Handle Broke on First Use
A foot on the bottom of the case punched through the bottom on the first use. The handle also loosened considerably and is on the edge of detaching completely. This is all from the first shipment and use of this case.
Wheel Broke with First Use
Very excited to receive this product since we have the floor tiles but the wheel broke on the first use! We didn't even ship it--just wheeled it to our car and it broke. Very disappointed.
Not constructed well
We purchased the floor tiles and the carry case to easily transport the tiles. Within one use, the wheels on the cart broke. When I spoke with customer service, there was nothing they could do.... it had been over 30 days. I can't control WHEN we use the case and tiles. I would certainly have hoped that the case would have held up for more than ONE use.
Both cases arrived damaged. One with minor ding, the other with slightly more extensive damage around the extendable handle which would eventually affect case portability. Customer Service was great in dealing with issues.