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All Customer Reviews For SURPROFLBK

4 / 5
Very rugged, with plenty of space!
By Ryan on July 11, 2019 Verified Purchase
I ordered this to be a kiosk at special events, and it has proven to be a rugged and clean-looking solution! I like that it came with 4 keys for the locking faceplate, so I can hide backups in various places to make sure that I don't lock myself out. I gave this 4 stars instead of 5 for two reasons: first, there's just enough play in the vertical stability that it gets slightly annoying trying to do detailed tasks like typing (the vertical post tends to sway just a bit). Second, the cable channeling down the center has a VERY narrow opening at one place, so if the cable isn't just the right stiffness or thickness, passing it through is beyond difficult. I got lucky and got one cord through, then used it to snake a power and USB cord back the other way. Aside from that, I've been very happy with it!
Comments (1)
Ryan, thank you so much for taking the time to share your feedback with us! We're glad that you like your new Surface Pro kiosk. We really appreciate your input about the stability of the stand & the cable management, and we'll certainly forward this along to our product team for review. Thanks again for sharing this with us. We hope you'll continue to turn to Displays2go for your business's display needs :)

Posted 3 years ago by Displays2go

1 / 5
Nothing fits together with provided hardware
By Nick C. on January 18, 2020 Verified Purchase
The only thing that attached properly is the base. The screws to attach the VESA mount to the stand are the wrong size, and no screws provided to attach the enclosure to the VESA mount fit. I checked all of the bolts to make sure I wasn't missing something. Hopefully a trip to the hardware store will get this thing together.
Comments (1)
Nick, we are so sorry to hear that you're experiencing difficulties assembling your new tablet stand. We appreciate your concern and have passed this feedback along to our product team for review. We'd like the chance to make this right for you, and we'll have a customer care specialist follow up when we return to the office on Monday. Thank you for bringing this to our attention.

Posted 2 years ago by Displays2go

4 / 5
Solid stand with a couple gripes
By Allan K. on December 16, 2019 Verified Purchase
Pretty happy overall. The base is solid and heavy. Assembly of the base was easy. My first gripe is with the attachment of the Surface enclosure to the base - the mounting holes of the enclosure were too small for the screws supplied with the base. The enclosure came with its own screws and nuts that were small enough to fit but I was worried they may damage the threaded holes on the base's mounting plate. I ended up drilling out the four holes in the enclosure to be a little larger and used the screws supplied with the base. Height adjustment works well - would be nice if it were on the same side as the cable holes on the back. There is also a tiny bit of movement of the Surface within the enclosure - easily solved with a little female velcro on one of the inside edges. My final gripe is that the enclosure is a very glossy black while the rest of the base is a matte finish. Assuming these are separate pieces that are sold as a kit, it would be nice if they actually matched.
Comments (1)
Hi Allan! Thank you so much for the excellent feedback! While we're glad that you were overall satisfied with the display, we appreciate that you took the time to share how we could make this product even better. We'll certainly pass your recommendations along to our product team to review for improvements. Thanks again!

Posted 2 years ago by Displays2go

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