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All Customer Reviews For BFE6BK


1 / 5
NOT AS ADVERTISED POORLY PRODUCED
on Verified Purchase
- Peg holes were not even drilled out making the easel useless for displaying frames - Screws for hinges were stripped out - Easel is more vertical and not as angled as the pictures show. - Cheap Metal hinges easily brake when opened. Company offered: "We can offer you to a refund of the product cost, all that you would have to do is either pay the shipping directly." If I decided to keep the easels I was offered: "Would you be willing to accept a partial refund on the one unit of $15.25 which would be a 25% refund?" A couple days later I noticed the peg holes not even drilled out and stated more displeasure. It has been four days since and I have not received a response. Instead I was asked to review.
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Comments (1)
Kevin, we are so sorry that this easel arrived in such poor condition, and that our customer care team did not provide a satisfactory solution. We completely understand your frustration as this is not the experience we strive to deliver, nor is it reflective of who we are as a company. We'll have our customer care team reach out to you shortly to provide a solution. Thank you. for bringing this to our attention.

Posted one year ago by Displays2go



3 / 5
Functional
on Verified Purchase
This was a sturdy enough, functional easel for our purposes. It was a bit challenging to assemble in the beginning but reading instructions slowly, helped. However, it would be better if there were more graphic images of a step by step instruction, it would be better.
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Comments (1)
Thanks for the helpful feedback, Helga! Thanks so much for sharing a photo. We're glad to hear you're satisfied overall with this. If we can ever be of any assistance, please do not hesitate to reach out to us via phone, email, or chat.

Posted 3 years ago by Displays2go



4 / 5
Pretty Product, Rough Hardware, Excellent Service
on Verified Purchase
I love the look but the hardware is subpar and was broken on both easels when they arrived. However, D2G has excellent customer service and did everything they could to make it right. This is clearly on the manufacturer, not D2G, and I will definitely do business with them again. Thank you, Lucy! :)
Comments (1)
Hi Jamie, We're sorry to hear the hardware was broken. One of our customer care specialists will reach out to rectify. Thank you!

Posted 3 years ago by Displays2go



3 / 5
Director of Sales & Marketing
on Verified Purchase
I ordered 6 Easels and one was received damaged. how can I get this one returned for a new one? Other then that the look great
Comments (1)
Hi Fred, We're sorry to hear one of the easels arrived damaged! One of our customer care specialists will reach out shortly to assist. Thank you for your patience!

Posted 3 years ago by Displays2go



1 / 5
Wood Easel
on Verified Purchase
Received wood easel, it was evident that the piece i received had been damaged and repaired, yet i paid the full price for this item...
Comments (1)
Hi Armando, We're so sorry to hear your product arrived damaged. We've forwarded your feedback to our team of customer care specialists and someone will reach out to you shortly to assist. Thanks!

Posted 3 years ago by Displays2go



5 / 5
Great easel
on Verified Purchase
Looks great, easy to assemble, great price and fast delivery
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Comments (1)
That looks beautiful, Frank! Thanks for sharing your feedback and this photo with us. We hope to work with you again soon!

Posted 3 years ago by Displays2go



3 / 5
ok, does the job
on Verified Purchase
Ok, does the job, not so easy to put together, fit and finish not so great. but works and good price.

1 / 5
Bad Easels
on Verified Purchase
The assembly of the easels appeared to be quite easy, but that was not the case. The pegs did not fit properly with the adjoining bolts. We weren't able to get the legs to stay on most of the easels and the one that was fully assembled fell apart an hour into the event.
Comments (1)
Hi Brandy, We are sorry to hear you are not happy with the easels. We will have a customer care representative reach out to you.

Posted 4 years ago by Displays2go



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